Remote Jobs
Call Center Representative
This job is now closed
Job Description
- Req#: 2618993
Employer Industry: Healthcare Collections
Why consider this job opportunity:
- Full-time remote position with flexibility for work-life balance
- Opportunity to make a positive impact on patients' financial well-being
- Supportive team environment focused on collaboration and trust
- Engaging in professional development to enhance skills and knowledge
- Competitive performance indicators to drive success and growth
What to Expect (Job Responsibilities):
- Place and receive calls to/from patients to collect payments for medical expenses
- Collect and document demographic, insurance, and relevant information from patients
- Engage in active listening to address patient concerns and provide solutions
- Educate patients on healthcare revenue cycles and repayment programs
- Adhere to industry laws and regulations while maintaining confidentiality
What is Required (Qualifications):
- High School Diploma or GED (Completed or Actively Enrolled)
- Minimum of 1+ year(s) of experience in a customer service capacity
- Minimum of 1+ year(s) of experience contributing to a team culture of learning and growth
- Minimum of 1+ year(s) of experience speaking Spanish fluently in a professional setting
- Proficient in typing 35 words per minute
How to Stand Out (Preferred Qualifications):
- Basic understanding of contact center processes and techniques
- Exposure to the collections industry, healthcare revenue cycle, and medical insurance processes
- Bilingual in English/Spanish with knowledge of business terminology
- Proficient in Microsoft Office Suite
- Proficient in managing a multi-line phone system
#HealthcareCollections #CustomerService #RemoteWork #TeamCollaboration #ProfessionalDevelopment
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