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Call Center Representative - Remote Arkansas
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Job Description
- Req#: 33957
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $38,900 per year
- Health benefits (medical, dental, and vision) begin on Day 1 of employment
- 401(k) with company match and additional benefits available within the first few months
- Flexible vacation policy after 90 days of employment
- Opportunities for career growth and advancement within the organization
- Company-provided computer for work use
What to Expect (Job Responsibilities):
- Handle inbound calls from providers regarding Credentialing Verification Organization (CVO) and provider enrollment
- Create CTN for each call as a record
- Escalate concerns and issues to management as needed
- Participate productively as a member of a team and complete tasks beyond general support level
- Identify, prioritize, and resolve some issues independently, escalating more complex questions as appropriate
What is Required (Qualifications):
- High School Diploma or equivalent; a 2-year post-high school degree or bachelor's degree may be held
- Prior office or clerical experience preferred with the ability to follow written policies and procedures
- 1-2 years of working experience in a contact (call) center; experience with CxOne, Avaya, or previous call center software is a plus
- Ability to access and retrieve information using a laptop and basic understanding of Microsoft Office products
- Ability to follow procedural guidelines and work on assignments with limited instructions from leadership
How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Familiarity with healthcare or insurance policies and procedures
- Strong problem-solving skills
- Excellent communication skills
- Ability to work independently and manage time effectively
#HealthcareServices #CallCenter #RemoteWork #CareerGrowth #EmployeeBenefits
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