Remote Jobs
Call Center Representative - Roadside Assistance
5 days agoJob Description
- Req#: JR202532139
Employer Industry: Roadside Assistance Services
Why consider this job opportunity:
- Starting pay of $18.85 per hour, with scheduled pay increases after 6 months
- Weekend shift differential, earning up to $20.74 per hour
- Additional $1.00 per hour for bilingual (English/Spanish) fluency
- Opportunities for tenure-based pay increases up to $2.25 within 18 months
- Monthly incentive program tied to performance and tenure
- Comprehensive health benefits, 401(K) plan with company match, and tuition assistance
What to Expect (Job Responsibilities):
- Field incoming calls from members requiring emergency roadside assistance, including towing, locksmith, fuel, and minor mechanical issues
- Ensure member safety by understanding their distress and documenting details accurately
- Maintain a compassionate demeanor during high-intensity calls
- Relay critical information to expedite the dispatching process
- Collaborate with the team to ensure smooth operation of Emergency Roadside Service
What is Required (Qualifications):
- Prior customer service experience; call center experience preferred
- Excellent verbal and written communication skills
- Ability to thrive in a high-volume call environment
- Strong empathy and desire to assist those in distress
- High school diploma, GED, or equivalent
How to Stand Out (Preferred Qualifications):
- Bilingual skills, especially in Spanish
- Advanced computer and multi-tasking skills, including navigating multiple systems
- Comprehensive understanding of maps, GPS systems, and traffic safety rules
#RoadsideAssistance #CustomerService #RemoteWork #CareerOpportunities #EmployeeBenefits
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