• Job Description

  Req#: R26_0000000493
  At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.
  
  Compensation Considerations:
  This role is ideal for the Senior data-savvy provessional with a passion for transforming information into insights that drive decision making and improving operations in a customer call center environment.
  
  Work Shift (if applicable):
  Shift 1 (United States of America)
  
  Job Description:
  
  Vitalant is one of the nation's largest nonprofit blood and biotherapy healthcare organizations dedicated to saving lives and improving patient health outcomes. We provide a save and reliable blood supply, cutting-edge laboratory services, transfusion medicine expertise, and are at the forefront of world-renowned research.
  
  We are currently seeking a Senior Call Center Reporting Analyst to join our team. This remote role is ideal for a senior data-savvy professional with a passion for transforming information into insights that drive decision-making and improving operations in a customer call center environment.
  
  Remote Role open to anyone inside the United States except the following states:
  
  Alabama, Alaska, Connecticut, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, Vermont.
  
  What To Expect:
  
  Schedule: Monday - Friday (Typically 6am - 2:30 pm PST, 8am - 4:30 pm during training)
  
  Salary Range: $ 72,591.00 - 95,825.64 Salary Grade 120
  
  Note: Range Dependent upon Experience and Geographic Salary Range - Range Shown is National Office - Based out of Scottsdale, Arizona
  
  What You'll Do:
  
  In this role, you'll work under minimal supervision to design, maintain and administer databases and dashboards, analyzing statistical and operational data to inform business decisions. You'll collaborate closely with leadership to understand reporting needs, deliver accurate insights, and support process improvements.
  
  Key Responsibilities:
  
  Must have prior Call Center Experience To Be Considered
  
  • Create and maintain call center dashboards and call center reporting platforms.
  • Analyze and extract data from multiple databases using SQL or DAX.
  • Provide actionable insights and recommendations to leadership based on trends and performance data.
  • Act as a subject matter expert and systems administrator for reporting software, including user training.
  • Ensure consistent data definitions and standards across reports and dashboards.
  • Support operational decision-making with trend and performance analysis.
  • Maintain compliance with internal SOP's and external regulations.
  • Must be able to present and review data with senior leadership.
  
  
  Location:
  Vitalant Remote WorkPhoenix, AZ 85007
  
  Job Category:
  Corporate
  
  Contact Information: careers@vitalant.org
  
  If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.

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