Remote Jobs
Call Center Staff
6 days agoWhat's your preference?
Job Description
- Req#: 26-00108
- US Citizenship REQUIRED
- A minimum of one year of experience in a medical/hospital call center
- A minimum of one year experience in triage, care management, motivational interviewing, and crisis counseling
- Fluent in English and/or Spanish, both oral and written
- Ability to handle inquiries and requests in a courteous and professional manner
- Ability to listen to and empathize with Service members, Veterans, and others and acknowledge their concerns
- Ability to gather information to determine a Service member, Veteran, or family member's needs, as well as apply problem-solving skills, and resolve the inquiry/request effectively
- Ability to communicate information clearly, accurately, and completely
- Ability to record all pertinent information accurately and efficiently
- Ability to handle crisis and abusive calls in a professional and effective manner
- Ability to control the pace and flow of the inquiry/request and manage call time effectively
ITCON Services is seeking to hire a motivated and knowledgeable Call Center Staff.
At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team.About the company
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