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Call Center Supervisor, Community Impact Call Center
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Job Description
- Req#: JR101239
Employer Industry: Higher Education Support Services
Why consider this job opportunity:
- Salary up to $70,304.00
- Opportunity for professional development and career advancement within a mission-driven organization
- Fully remote work opportunity available for residents of California
- Competitive compensation package that includes generous PTO and holidays
- Comprehensive benefits including medical, dental, vision plans, and retirement options
- Chance to make a significant impact on the lives of individuals and communities across California
What to Expect (Job Responsibilities):
- Supervise and manage daily operations of the call center staff, including performance reviews
- Ensure all calls are handled professionally and promptly according to company standards
- Provide ongoing training and coaching to staff while developing training materials
- Monitor calls for quality assurance and provide feedback to improve performance
- Create and deliver reports and presentations for program leadership and clients
What is Required (Qualifications):
- Must possess exceptional supervisory and leadership skills
- Ability to analyze complex issues and recommend appropriate actions
- Experience in managing customer service operations in a call center environment
- Proficiency in various technology platforms, including Zoom, MS Office Suite, Salesforce Lightning, and Google Suite
- Bilingual in Spanish and English preferred
How to Stand Out (Preferred Qualifications):
- Previous experience in a supervisory role within a call center or customer service environment
- Strong analytical and problem-solving skills
- Knowledge of social services or higher education systems
- Demonstrated commitment to equity and community impact
- Experience in developing training programs and materials
#HigherEducation #CustomerService #RemoteWork #CareerGrowth #CommunityImpact
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