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Call Center Supervisor- Veteran Affairs Support
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Job Description
- Req#: 3254
Employer Industry: Government Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely or from a regional office, offering flexibility
- Competitive salary and benefits package
- Supportive and collaborative work environment
- Chance to make a positive impact on the lives of Veterans and their families
What to Expect (Job Responsibilities):
- Supervise and manage Senior Agents and Agents across assigned shifts
- Monitor call volumes, response times, and performance metrics
- Ensure 24/7 operational readiness and staffing coverage
- Conduct coaching, performance evaluations, and implement corrective actions
- Handle escalated Veteran inquiries and complex cases
What is Required (Qualifications):
- 3-5 years of call center or customer service leadership experience
- Strong leadership, communication, and problem-solving skills
- Ability to work rotating shifts as required
How to Stand Out (Preferred Qualifications):
- Bachelor's degree
- Prior experience supporting government or VA programs strongly preferred
#GovernmentServices #CustomerService #CareerOpportunity #RemoteWork #VeteransSupport
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