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Job Description
- Req#: 48684
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive starting compensation based on experience
- Participate in daily, weekly, and monthly contests with cash bonuses and prizes
- Comprehensive health benefits available after 60 days of employment
- Opportunities for career growth and internal promotions
- Paid training to enhance your skills while earning a paycheck
- Enjoy a fun, engaging work environment with a casual dress code
What to Expect (Job Responsibilities):
- Conduct 6-week training sessions for new contact center support agents
- Develop, update, and maintain training materials to meet program objectives
- Deliver engaging training sessions that equip agents with necessary skills
- Monitor and assess trainee progress, providing feedback and support
- Collaborate with team leads to identify training needs and performance gaps
What is Required (Qualifications):
- At least 2 years of experience in a contact center environment
- Strong communication and presentation skills
- Ability to create and adapt training materials for diverse learning needs
- Proficiency in using training tools and contact center software
- Must be authorized to work in the country where the job is based
How to Stand Out (Preferred Qualifications):
- Previous training experience in a contact center setting
- Supervisory experience
- A degree or certification in a related field
- Spanish-speaking skills
#BusinessProcessOutsourcing #TrainingOpportunities #CareerGrowth #CompetitiveBenefits #RemoteWork
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