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Job Description
- Req#: 34115
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $41,600 per year
- Generous and flexible vacation policy
- Comprehensive health benefits and 401(k) employer match
- Opportunities for career advancement and professional development through leadership and technical academies
- Work in a collaborative and innovative environment that values contributions
- Ability to work remotely from anywhere in the U.S.
What to Expect (Job Responsibilities):
- Provide knowledgeable responses to basic client inquiries and escalate complex cases as needed
- Solve client problems, update account history, and follow up to confirm resolution
- Adhere to client service level agreements (SLAs) and consistently meet production targets
- Collaborate with team members and management to resolve client inquiries and cross-train new resources
- Review and recommend changes to procedures and workflow for more efficient client inquiry processing
What is Required (Qualifications):
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software, computer software, and Microsoft Office applications
- Strong problem-solving skills to effectively resolve inquiries
- Excellent written and oral communication skills for professional responses to inquiries
- Ability to identify stakeholders and understand team roles to resolve client inquiries
How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
#HealthcareServices #CustomerService #CareerOpportunity #FlexibleWork #ProfessionalDevelopment
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