• Job Description

  Req#: c94dff03-5d0a-49c5-91c3-cf41c987eec1
  Employer Industry: Healthcare Technology Solutions
  
  Why consider this job opportunity:
  - Salary up to $125,000
  - Opportunity for bonuses and comprehensive benefits package
  - Flexible remote work environment with travel to client locations as needed
  - Chance to work with a passionate team impacting post-acute care markets
  - Engaging role that allows for building and expanding client relationships at all levels
  
  What to Expect (Job Responsibilities):
  - Manage and deliver joint customer success plans to enhance client relationships and drive business alignment
  - Act as a Trusted Advisor to customer Executive Leadership and internal account teams
  - Utilize customer success methodologies to anticipate and address customer challenges
  - Provide strategies for customer health monitoring and churn mitigation
  - Serve as a point of escalation to manage customer expectations and develop save plans for at-risk accounts
  
  What is Required (Qualifications):
  - Passion for the future of work and commitment to impacting acute and long-term post-acute care markets
  - Experience in a customer-facing role within a SaaS/tech company
  - Background in Healthcare Sales, Account Management, or Customer Success Management with a focus on Enterprise customers
  - Proven track record of sustaining and growing client relationships
  - Bachelor’s degree in a relevant field or equivalent practical experience; experience with CRM tools (Salesforce and/or Gainsight)
  
  How to Stand Out (Preferred Qualifications):
  - Exceptional relationship-building skills with a proactive approach in fast-paced environments
  - Strong written and oral communication and presentation abilities
  - Proven proficiency in data analysis, including interpretation and translation of results
  
  #HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #SaaS
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  PointClickCare is the #1 cloud-based healthcare software provider helping long-term and post-acute care (LTPAC) providers navigate the new realities of value-based healthcare.

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