• Job Description

  Req#: 274437

  Job Details

  Job Location: Main Office - Denver, CO

  Position Type: Full Time

  Salary Range: $19.83 - $22.34 Hourly

  Description

  Why work at Rocky Mountain Human Services?
  You will have the opportunity to contribute to an organization that is dedicated to embracing the power of community to support individuals and families in creating their future.

  RMHS provides great benefits such as:

  • Employer paid medical options, dental, and vision benefits
  • Generous paid time off such as vacation, sick, personal, and holidays
  • Life and disability insurance
  • Tuition reimbursement (full-time employees only)
  • Mileage reimbursement
  • 403(B) with company match
  • Employee assistance program

  Position Purpose

  The Central Administrative Case Manager (CMI) provides support to case managers and stakeholders in the community by completing an array of tasks. This position has the knowledge and tools to answer questions and solve problems for stakeholders who contact RMHS. This position completes required administrative tasks and specific assigned case management tasks to support case managers. This role completes supports by identifying, researching, documenting, and resolving the appropriate level of support tasks that are brought up on a day-to-day basis. The support this position provides is imperative to ensure case managers and stakeholders have the information needed for a continuation of services.

  Essential Duties

  • Assists case managers by gathering/tracking/entering documentation in various data systems.

  • Answers live phone calls in the prescribed phone system. Provides answers to stakeholders within prescribed tasks by looking up information in RMHS and state-operated database systems.

  • Helps ensures callers are heard and directed to the right place to ensure their concerns or problems are resolved.

  • Maintains a professional, customer-service focus when working with internal and external stakeholders

  • Sends emails to follow up on requests for documentation.

  • Communicates with case managers on tasks that need to be completed or requests that have been submitted.

  • Completes activities in prescribed database systems by attaching documents, updating statuses, care manager reassignments, updating start/end dates for people supported, and demographic updates to each case record as needed in all systems.

  • Reviews submitted documents, as assigned, and brings critical information to the attention of the case manager.

  • Assists the case manager with monitoring activities related to services and supports.

  • Enters log notes into internal data system or the state-operated system and documents case management activities as it relates to each task.

  • Provides timely, person-centered follow-up on all related duties with case managers, supervisors, managers, people accepting services, families, and provider agencies as necessary.

  • Maintains accurate and up-to-date tracking for work completed.

  • Assists with the eligibility process by proactively sending/tracking and following up as needed with County Departments of Human Services to ensure members receive initial eligibility as well as identifying and correcting any eligibility breaks.

  • Assists with provider set up including completion of needed documentation and setup in electronic software system.

  • Assists case managers with incoming transfers including face to face meeting facilitation.

  • Responsible for accurate and timely completion of all forms, reports, and documentation of case management activities.

  • Assists with case management projects and other duties as assigned by supervisor.

  Knowledge, Skills and Abilities

  • Demonstrates support for RMHS’s mission, vision, and values

  • Basic skill in computer software programs including databases and on-line applications

  • Ability to analyze information and use sound judgment, problem solve, and use critical thinking skills when making recommendations or solving problems

  • Excellent written and verbal communication skills with good interpersonal skills.

  • Ability to obtain training on required case management functions as directed by HCPF

  • Strong organizational and time management skills

  • Ability to maintain strict HIPPA confidentiality guidelines

  • Ability to effectively manage multiple priorities and projects

  • Ability to function as a team player and work cross departmentally

  Essential Functions

  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Actively communicate with coordinators and care managers and provider agencies

  • Attends staff, team and department meetings

  • Develops and maintains records, plans and reports

  • Maintains prompt and regular attendance

  • Ability to be on live phones at different times during the day and week

  • Performs related work as assigned

  Qualifications

  
  

  Minimum Qualifications

  • A bachelor’s degree; or

  • Five (5) years of relevant experience in the field of LTSS, which includes Developmental Disabilities; or

  • Some combination of education and relevant experience appropriate to the requirements of the position.

  Preferred Qualifications

  • Experience in a call/contact center

  • Experience with Medicaid or human service programs

  Rocky Mountain Human Services is an Equal Opportunity Employer and is committed to racial, ethnic and cultural diversity and the goals of the Americans with Disabilities Act.

• About the company

  Rocky Mountain Human Services is a nonprofit organization that serves over 11,000 Colorado residents through case management and direct service programs.

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