• Job Description

  Req#: 4205501
  The City of Oakland is an equal-opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees.
  
  The City of Oakland is currently recruiting to fill two Case Manager I vacancies within the Human Services Department, Aging and Adult Services - Multipurpose Senior Services Program (MSSP). MSSP supports independence, safety, health, and active living for seniors. MSSP works with community partners to support services that include care management, jobs, training, volunteering, recreation and transportation assistance. MSSP provides culturally appropriate comprehensive case management services to keep Medi-Cal eligible frail elders out of nursing homes, safe and independent in their own homes, increasing their quality of life when they are most vulnerable. This is an entry-level classification in the Case Manager series.
  
  The ideal candidate works well independently and as a team member, possesses excellent communication skills and has experience providing services to the frail, elderly, or functionally impaired adults/seniors.
  
  Under direction of the Supervising Case Manager, the Case Manager I provides case management services including reassessment and/or recertification, care plan development and implementation, purchase and arrangement of client services, monitoring of clients, home visits, and documentation, and performs related duties as assigned. The Case Manager I applies harm reduction and strengths-based approaches to increase the health and safety of frail elders who are at risk of nursing home placement.
  
  This is a public contact position. Although no current vacancies require a specific language, the eligible list may be used to fill future vacancies that may require bilingual skills.
  
  The eligibility list established from this recruitment may be used to fill other vacancies that occur within the City including full-time and permanent part-time positions, if applicable.
  
  * Click on the link below to see a video on what it's like to work for the City of Oakland!
  Working for the City of Oakland
  
  We are looking for someone who is:
  • Compassion-driven. You will strive to ensure that all Oaklanders are treated with dignity and respect.
  • Familiar with target populations. You will be working with the frail, elderly, and functionally impaired adults/seniors and you should be familiar with the unique challenges of this work.
  • Knowledgeable of local resources: You will be able to provide information to individuals about community services and resources within Alameda County.
  • A team player. You will create a positive work environment where everyone is driven to achieve success.
  • Effective at time management. You will need to manage your time while having the ability to be extremely flexible with scheduling.
  What you will typically be responsible for:
  • Monthly monitoring telephone calls to participants and caregivers
  • Conducting quarterly home visits
  • Ensuring the purchasing of goods and services necessary for the health and safety of participants
  • Coordinating services with community agencies and resources
  • Participation and collaboration in meetings with team members
  A few reasons you might love this job:
  • Meaningful work: You will provide case management services to vulnerable populations, including frail seniors, functionally impaired adults, and high-risk youth and adults. Working with these individuals and helping them improve their lives can be highly rewarding.
  • Working with a diverse population: You will interact with individuals from diverse ethnic and socio-economic backgrounds. This diversity allows for a rich and culturally enriching work experience.
  • Varied Responsibilities: You will be responsible for a wide range of tasks. This variety can keep the job interesting and engaging for those who enjoy diversity in their daily tasks.
  • Professional Development: You will have the chance to develop valuable skills in case management, interviewing, counseling, and working with long-term care systems. This learning experience can be beneficial for individuals looking to grow in their careers within the human services field.
  A few challenges you might face in this job:
  • You will provide case management services to vulnerable populations which can be emotionally challenging as it may require addressing difficult and sensitive situations.
  • You will encounter complex cases that may involve mental health issues, substance abuse, poverty, and homelessness. Handling such multifaceted situations requires empathy, adaptability, and the ability to navigate challenging circumstances.
  • Working with high-risk populations may involve dealing with limited resources and navigating complex systems, which can be frustrating for both case managers and clients.
  Competencies Required:
  • Critical Thinking: Analytically and logically evaluating information, propositions, and claims
  • Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
  • Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
  • Adaptability: Responding positively to change and modifying behavior as the situation requires
  • Attention to Detail: Focusing on the details of work content, work steps, and final work products
  • Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
  • Oral Communication: Engaging effectively in dialogue
  • Writing: Communicating effectively in writing
  • Customer Focus: Attending to the needs and expectations of customers
  • Handling & Resolving Conflict: Managing interpersonally strained situations
  • Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
  • Teamwork: Collaborating with others to achieve shared goals
  This recruitment will produce two eligible lists. The restricted list will be for full-time, permanent part-time, or part time City employees who meet the minimum qualifications. The open list will be for all other applicants who meet the minimum qualifications.
  
  
  Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable.
  
  Education:
  Bachelor's degree from an accredited college or university in social work, gerontology, psychology or related field.
  Experience:
  Two years of experience in providing services to frail, elderly and/or functionally-impaired adults or high risk youth and adults.
  
  LICENSE/CERTIFICATE:
  Individuals who are appointed to this position will be required to maintain a valid California Driver's License throughout the tenure of employment OR demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties.
  OTHER REQUIREMENTS
  Proficiency in a foreign language may be required.
  The Recruitment Process:
  
  
  The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff review their experience, education, and training listed on the application against the “minimum qualifications” listed for the position.
  
  Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job related areas.
  
  
  Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications.
  In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final.
  
  For this recruitment, all qualified applicants will be invited to participate in an online multiple-choice assessment. The assessment is tentatively scheduled to take place between November 6, 2023 November 13, 2023. Instructions will be emailed to all qualified candidates.
  
  Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you’re applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass.
  
  What’s in it for you?
  
  • 15 paid holidays
  • Vacation – 2 weeks per year minimum with the ability to accrue more depending on public sector years of service
  • Retirement – CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security
  • Health – The City of Oakland pays for the cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care and other HMO and PPO plans
  • Dental – The City of Oakland pays for Delta Dental full premium for employees and eligible dependents
  • Vision – The City of Oakland pays for VSP full premium for employees and eligible dependents
  • Sick leave – Employees accrue 12 days per year
  • Deferred Compensation – 457(b) pre-tax plan and an after-tax ROTH 401(k)plan
  • Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Life Insurance, Tuition Reimbursement, Employee Training, & Telecommuting.
  Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list.
  
  The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.
  
  How to Apply
  Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user on the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at:
  http://agency.governmentjobs.com/oaklandca/default.cfm .
  
  If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.).
  
  Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system.

• About the company

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