Case Manager

Job Description

Our case managers play a vital role in the satisfaction of our clients, guiding them through the insurance process, listening to them, and addressing their needs. They demonstrate knowledge and compassion and thrive in a fast-paced environment, helping clients protect their families.

Why Zander?

Right now, most of us are looking for stability – and that’s just what you get at Zander. We’re a family-and-employee-owned agency that has been in business for nearly 100 years, hold the 20-year endorsement of Dave Ramsey, and are a debt-free company. Even as so many employers have been faced with the heart-wrenching reality of having to lay off employees, cut benefits, and lower pay, we’re proud to say that (thanks to our excellent team) we continue to grow.

What we have to offer:

Health and dental insurance paid 100% by Zander

Meaningful work protecting families

Work from the comfort of your home

Employee Stock Ownership Plan after one year

Industry-leading compensation including base salary plus bonuses

5% dollar-for-dollar matching on your 401(k)

Generous paid time off

Growth and leadership opportunities – we promote from within

Your role in protecting families will include:

Answering incoming calls

Making outbound follow-up calls

Working as the guide through the insurance process

Meeting weekly metrics

Who you are:

With unemployment steadily rising, we want you to know that we welcome candidates from all backgrounds, including the service, tourism, and hospitality industries. If you’re passionate and hard-working, we’ll help you grow as a professional so that you excel here at Zander.

You have a great attitude and the heart of a teacher

You thrive in a fast-paced environment

You are reliable, adaptable, and compassionate

You have basic knowledge of Microsoft Office programs

You have a typing speed of at least 40wpm

You have inbound and outbound call experience and can handle high call volume

You have the ability to work from home