• Job Description

  Req#: 1943

  Overview

  Salary: $42,000/year

  Title: Case ManagerClassification: Non-ExemptScope of Position• Provide case management and career coaching to customers. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement.• Due to the dynamics of working with individuals, this position necessitates an individual who is comfortable working with client circumstances that are constantly evolving• This position requires an organized individual who can efficiently handle several responsibilities simultaneously and work independently

  Responsibilities

  Essential Functions• Provide individualized assessment of work, family and personal development needs and opportunities• Maintain daily contact with caseload to document customer activities• Promptly enter case notes regarding customers circumstances into electronic databases• Build professional one-on-one working relationships with customers to assist in eliminating challenges that are hindrances to obtaining and retaining employment• Empathize with customers experiencing life challenges, while being solution oriented, catering support according to needs• Effectively communicate outreach to customers serviced remotely through various forms of technology, including phone, email, text, and internet-based applications• Conduct intake assessments to create Individual Employment Plans to guide customers on their path to employment• Maintain a solution-oriented approach to help customers overcome barriers to employment• Provide referrals to appropriate community internship placements or social service agencies when needed• Encourage customers to participate in and follow through with planned activities• Facilitate job readiness workshops as requested• Create solutions to customer attendance problems• Maintain organized database of customers and keep detailed documentation of all contacts• Follow up with customers to verify and document job placement status• Maintain customer files as specified by local, state, and federal standards• Assist in the preparation of project reports and file audits as needed• Ensure that positive outcomes and goals are met as required by contract• Work with the team on implementing processes that increase customer engagement• Perform other duties as assigned

  Qualifications

  Education and Experience Requirements• Bachelor’s degree in education, social work, criminal justice, or equivalent experience in human services (Human services experience working with returning citizens, mental health or employment programs and career counseling experience)• Must have notable experience working in a team environment and must have two years customer service experience; good communication and interpersonal skills• Ability to prioritize tasks and document visits and contacts in an organized and timely manner• Demonstrated excellence in video conferencing, telephone, computer, oral and written communication skills• Ability to maintain flexibility as needs of contract or contractor require proficiency in Microsoft Office products; some experience in using creative software such as ADOBE• Bi-lingual (Spanish) a plus

• About the company

  EDSI is a national workforce development, talent and training company helping great companies and communities train and retain great people.

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