• Job Description

  Req#: 206871

  Job Details

  Level: Entry

  Job Location: Crowne Plaza - Asheville, NC

  Position Type: Full Time

  Salary Range: $18.00 - $20.00 Hourly

  Travel Percentage: None

  Job Shift: Day

  Job Category: Admin - Clerical

  Description

  The Catering Coordinator is an administrative role within the Crowne Plaza Resorts Sales & Catering Department. S/he reports to both the Convention Services Managers and the Director of Sales. While this is primarily a support role for the Department, the Catering Coordinator is also the first point of contact for clients. Catering Coordinator duties include a range of clerical and reception skills, with some cash handling/billing, as needed. Duties include but are not limited to:

  • Reception: screen and direct telephone calls; take and distribute leads to the Sales/Catering managers
  • Provide a warm welcome for clients and on-property contacts
  • Create and route new contracts, amendments, and supporting documents for sales and catering managers
  • Attend weekly departmental meetings
  • Create, change, organize, and distribute BEOs
  • Print collateral for Front Desk/Reservations Dept.
  • Create, print, and distribute signs for groups and events
  • Create and print collateral, menus, flyers, and food labels for Restaurant/Kitchen
  • Distribute various forms and updates on a daily, weekly, and monthly basis
  • Submit Medallia surveys to groups
  • Generate and distribute weekly and end of month reports
  • Billing: Post charges, payments, and deposits for groups as needed
  • Monitor and manage responses on all communication channels
  • Maintain and update Hotel Content Manager site
  • Maintain Hotels website to ensure accurate and up to date information
  • Create and maintain user accounts for all websites
  • Effectively explain the features, benefits, capabilities, and limitations of the Resorts activities/recreation, food and beverage outlets, meeting facilities, hospitality and services, in order to assist with client inquiries.
  • Other tasks as needed by the CSM or DOS

  Qualifications

  
  

  Five Musts:

  1. Strong work ethic and self-motivation
  2. Stable work history
  3. Commitment to client and guest satisfaction
  4. Strong orientation towards teamwork
  5. Sense of loyalty to the company

  Physical Requirements:

  Manual dexterity is necessary for computer input and strong verbal and written skill required for effective communication. Incumbent must be capable of driving and may be required to lift up to 50 pounds. Must be able to remain sitting for 60% of the shift and work under variable temperature conditions (extreme heat or cold) and noise levels.

• About the company

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