• Job Description

  Req#: CCCCA006684
  We are recruiting candidates for our hybrid opportunity with our Customer Care Center team!
  
  Looking for candidates with availability to work shifts between 7:00am and 7:00pm Monday-Saturday
  
  Candidates must live within driving distance of one of these two locations:
  51 North 3rd Street, Newark OH or 105 West Vine Street, Mount Vernon OH
  
  RESPONSIBILITIES LI#Hybrid
  
  
  • Responsible for researching and resolving customer inquiries via telephone, Live Web Chat and/or email
  • Provide customer support for electronic banking products and services, including Online Banking, Bill Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries
  • Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a professional manner
  • Complete and maintain related account maintenance
  • Complete research and resolve documentation errors or discrepancies
  • Cross-sell Bank services and supports all functions within the Customer Care Center
  • Provides information to customers on Bank policies, procedures and programs
  • Adheres to the Customer Care Center performance metrics to ensure service levels and customer expectations are consistently achieved
  • Maintain and project the Banks professional reputation through professional and courteous interactions with customers
  • Complete ongoing internal education opportunities to sustain broad base of product, service and technical knowledge
  • Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
  • Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
  • Deliver a consistent, high level of service within our Serving More standards
  • Other duties as assigned
  
  
  COMPETENCIES
  
  
  • Interpersonal/Customer Service Skills
  • Written and Verbal Communication
  • Ability to understand and follow directions
  • Adaptable to change
  • Basic Computer Skills
  • Organizational Skills/Detail Oriented
  • Able to Multi-Task or Juggle Priorities
  
  
  EDUCATION - CERTIFICATIONS - WORK EXPERIENCE
  
  High School diploma or equivalent required
  
  College coursework in business related field preferred
  
  Some retail bank experience or general customer service preferred
  
  PHYSICAL REQUIREMENTS
  
  This position must be able to remain in a stationary position 75% of the time, constantly operate a computer, and is in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.
  
  SCHEDULE
  
  This position is hourly and part time. Generally the position will require at least 12-15 hours per week.
  
  Shifts range from 7a-7p Monday through Saturday
  
  After 90 days of employment, candidates selected for this position will be required to work onsite 1 day a week (Newark or Mount Vernon)
  
  First 90 days of employment will work on site Monday, Tuesday, Friday (required)
  4-week training period is 8:00a-5:00p schedule
  First week: Day 1 will be onsite in Newark, Ohio (required)
  Training Weeks 2-4: Work onsite Monday, Tuesday Friday (Newark or Mount Vernon, required)
  
  *Internet Service Requirements for Remote Workers:
  - Reliable cable-based Internet with a minimum 100 Mbps download speed
  - Capability of using a wired connection to Internet Service Provider's equipment
  - A Mi-Fi or cellular hotspot is not accepted
  
  Equal Opportunity Employer
  
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.
  For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

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