Employer Industry: Customer Support Services

Why consider this job opportunity:
- Competitive base salary commensurate with experience
- Comprehensive benefits package including medical, dental, disability, life insurance, personal time off, educational assistance, and a 401K plan
- Opportunity to work in a dynamic and supportive team environment
- Chance to develop skills in customer service and relationship management
- Flexibility to work from home with specific technology requirements

What to Expect (Job Responsibilities):
- Provide high-quality customer support through various communication channels while maintaining a positive demeanor
- Collaborate with the quality and training team to meet performance expectations and personal development goals
- Maintain accurate documentation of client interactions in the call center database
- Strive to exceed key performance indicators (KPI) and quality standards set by management
- Handle multiple customer chats simultaneously while delivering exceptional service

What is Required (Qualifications):
- High school diploma or equivalent
- 1-2 years of call center experience, preferably in a live chat environment
- Excellent data entry skills with a minimum typing speed of 45-55 words per minute
- Proficiency in Windows-based applications; experience with client relationship management tools preferred
- Strong written and oral communication skills with a focus on professionalism and clarity

How to Stand Out (Preferred Qualifications):
- Experience in retail sales, preferably in an eCommerce environment
- Ability to multitask effectively while communicating with customers
- Demonstrated history of good attendance and punctuality
- Familiarity with CRM tools such as Salesforce
- Positive attitude and ability to build relationships with clients in challenging situations

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