• Job Description

  Req#: 263038BR

  Job Description

  The salary for this role is £12.40 per hour
  
  The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.
  
  This role is a great opportunity whether you're just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you.
  
  Whilst this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.
  
  About the role
  
  You will work in a Boots store and report to the Assistant or Store Manager, and your responsibilities will include:

  • Customer Interaction: You'll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
  • Till Operation: Whether you're wrapping up purchases at the counter or supporting our self-checkout systems, you'll bring energy and efficiency to every transaction.
  • Stock Management: You'll take pride in keeping shelves full so our customers can always find exactly what they need during the busiest shopping season of the year.
  • Store Presentation: We're proud of our stores, so you will ensure every area always looks its best.
  • Online order support: Whilst this is a customer-facing role, you may assist with deliveries, picking, and packing for online orders as needed.

  
  What you'll need to have
  
  Full training is provided for this role, but these are the essential skills or experience needed to succeed:

  • Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
  • Customer Service Skills: We're looking for people who are comfortable approaching customers, providing a personalised experience that leaves a lasting impression.
  • Operations Ready: You’ll need to be able to balance customer care with daily shopfloor and operational tasks
  • Tech-Savvy: It’s important that you can learn about and use new technology, including operating handheld mobile devices, tills and self-checkouts.
  • Team Player: A collaborative, one-team mindset is necessary for helping each other meet the store goals and have fun along the way.
  • Physical Stamina: You'll be on your feet, standing, walking and lifting. If you're ready to stay busy and active, this is the role for you!
  • Brand Ambassador: We're looking for people who love our Boots ethos, products and services and can't wait to share them with customers.

  
  It would be great if you also have
  
  These are desirable experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria.

  • Experience in a retail or customer-facing environment
  • Familiar with Boots products and services so you can help customers

  
  Career development
  
  Are you thinking about your future career goals? There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work your way up to store leadership or even join our Support Office. Why not check out some success stories here
  
  Our benefits

  • Generous employee discounts
  • Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
  • Maternity/Paternity/Adoption gift card

  We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards . Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
  
  Why Boots
  
  At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.
  
  What's next
  
  If you're ready to make someone’s day and make a difference, apply now! If your application is successful, we will be in contact with you to attend an in-person interview within the next 14 days.
  
  If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

  Need To Know

  We are now recruiting Christmas Customer Advisors for our Birmingham, The Bull Ring Shopping Centre store.
  
  We are looking for candidates to start with us from Mid October onwards. We have a variety of shifts, which may include weekends.
  
  Please note that due to the anticipated volume of applications expected for this vacancy, we will close the advert when we have met our requirements.

  Business Area

  Retail

  Function

  Christmas

  Keywords

  Retail, Stores, Customer, Customer Service, Store, Sales, Retail Sales, Cash Handling, Stock, Seasonal, Christmas, Temporary, Counter Sales, picking, packaging, distribution, operations, assistant, UK

  Hours per week

  25

  Latitude,longitude 1

  52.477489172,-1.895788156

  Airport

  No

  Company

  UK Stores

  Division

  16 - United Kingdom

  Should this vacancy be excluded from being posted onto the Boots.jobs career site?

  No

  Region

  5 - Wales and West

  Area

  139 - Birmingham

  Store

  35 - BIRMINGHAM

  Req Posted Date

  09-Oct-2025

  County

  West Midlands

  Country

  UK

  Address 1

  Msu10 Level 2

  Address 2

  The Bull Ring Shopping Centre

  Address 3

  Birmingham

• About the company

  Boots Opticians Ltd. operates a chain of ophthalmic and dispensing optician stores in the United Kingdom.

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