• Job Description

  Req#: 3661
  Overview
  
  Job Title: Cisco Data Analyst Level 1
  Location: Remote / USA
  Type: Independent Contract (Contractor / Non-Employee)
  Start Date: ASAP
  
  Pay Rate: $30.00-$32.77 per hour
  
  Primary Focus: Responsible for analyzing and providing data results globally for the eligibility for a client's partner programs. All duties and responsibilities performed in accordance with the Mission, Vision and Core Values of Cayuse.
  
  Responsibilities
  
  Duties
  
  • Analysis of data regarding partner metrics
  • Biannual analysis of data to identify eligibility of partners within the program
  • Monitor and respond to inquiries submitted via internal email
  • Monitor and respond to cases in helpdesk queue
  • Data analysis from various sources for automation and development of reports and dashboards
  • Identify process and data threading gaps for production of key metrics and collaborate with cross-functional teams to resolve issues
  • Partner with and influence the Business, IT and Operational stakeholders as necessary for developing the testing and training strategies and execution plans
  • Understand and influence upstream and downstream stakeholders of the effort to Integrate internal data in order to create a complete Customer Success picture
  
  
  Problem Solving
  
  • Responsible for working collaboratively with diverse teams and stakeholders to identify challenges, gather input, and develop effective solutions.
  • Facilitate communication across groups, evaluates options, and helps implement strategies that meet organizational goals.
  • Provides assistance and information in a prompt manner.
  • Manage continuous improvement through ongoing collection of data and information regarding customer requirements.
  • Understand and responds to others' using active listening skills and tactful communication.
  • Ability to resolve issues following the parameters and guidelines of the client.
  
  
  Accountability
  
  • Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness.
  • Ensures customer satisfaction through follow up and special efforts.
  • Assist new employees with training through shadowing opportunities and explanation of work process as requested.
  
  
  Qualifications
  
  Education / Experience
  
  • Bachelor's degree or relevant experience.
  • Proven experience in Sales, Service and/or Customer Success operations with strong empathy for stakeholders and customers
  • Project management, data analysis and reporting with related toolset expertise:
    • Excel (3-5 years' experience)
    • SharePoint
    • Databases
    • Get & Transform (Power Query)
    • Visual Studio
    • Microsoft SQL Server (1-2 years' experience)
    • SSIS (1-2 years' experience)
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Excellent communication and presentation skills, experience working with cross-functional teams
  • Must be able to operate in a fast paced, high stress environment and handle ambiguity
  • Demonstrated desire for continuous learning and improvement.
  
  
  Technical Knowledge
  
  • Minimum of 3+ years' experience in two of the following testing toolsets or frameworks: Excel, Microsoft Office
  
  
  Human Relationship Skills
  
  • Speaks with clarity, articulation, and is aware of own non-verbal communication.
  • Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress.
  • Demonstrate ability to learn quickly and thrive in high-energy team environment.
  • Strong written and spoken communication skills.
  • Must be able to work independently, as well as with a team.
  • Ability to function in a diverse work environment.
  • Experience in a customer service role.
  
  
  Additional Abilities
  
  • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
  
  Relationships
  
  Reports to: Delivery Manager
  
  Works with:
  
  • Serves client customers
  • Cayuse
  
  Working Conditions
  
  • Normal physical conditions
  • General office environment
  • Must be able to sit for long periods of time looking at computer screen
  • May be asked to work a flexible schedule which may include holidays
  • May be asked to travel for business or professional development purposes
  • May be asked to work hours outside of normal business hours
  
  
  Pay Range
  
  USD $30.00 - USD $32.77 /Hr.

• About the company

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