• Job Description

  Req#: R0967369
  We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
  
  - Attendance during the 21 week training period is required. After completion of the training period, overtime may be required based on business needs.
  
  - Applicants must reside in Central Standard Time Zone (CST), Mountain Standard Time (MST) or Pacific Standard Time (PST)
  
  Job Description
  
  Performs claim documentation review, verifies policy coverage, assesses claim validity, communicates with healthcare providers and policyholders, and ensures accurate and timely claims processing. Contributes to the efficient and accurate handling of medical claims for reimbursement through knowledge of medical coding and billing practices and effective communication skills.
  
  Additional responsibilities to include but not limited to the following:
  
  • Handles and processes claims submitted by healthcare providers, ensuring accuracy, efficiency, and strict adherence to policies and guidelines.
  • Determines the eligibility and coverage of benefits for each claim based on the patient's insurance plan and policy guidelines and scope.
  • Assesses claims for accuracy and compliance with coding guidelines, medical necessity, and documentation requirements.
  • Documents claim information in the company system, assigning appropriate codes, modifiers, and other necessary data elements to ensure accurate tracking, reporting, and processing of claims.
  • Conducts reviews and investigations of claims that require additional scrutiny or validation to ensure proper claim resolution.
  • Determines if claims processing activities comply with regulatory requirements, industry standards, and company policies.
  
  
  Required Qualifications
  
  • 1 year of experience in claims, call center, or related customer service experience in Healthcare
  • Proficient in computer operations and software applications
  • Experience in a production environment.
  • Ability to performance metrics including production, quality, and turnaround time.
  • Possess strong teamwork and organizational skills.
  
  
  Preferred Qualifications
  
  • Ability to multi-task
  • Ability to work independently or as part of a group
  
  
  Education
  
  High School diploma or equivalent GED
  
  Anticipated Weekly Hours
  40
  
  Time Type
  Full time
  
  Pay Range
  
  The typical pay range for this role is:
  
  $17.00 - $28.46
  
  This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
  
  Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
  
  Great benefits for great people
  
  We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
  
  This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
  
  Additional details about available benefits are provided during the application process and on Benefits Moments.
  
  We anticipate the application window for this opening will close on: 08/28/2026
  
  Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• About the company

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