Flagstar Bank
Client Advocate Resolution Specialist Lead
This job is now closed
Job Description
- Req#: 18507
Employer Industry: Banking and Financial Services
Why consider this job opportunity:
- Salary up to $31.87
- Opportunity for career advancement to roles such as Contact Center Assistant Manager
- Comprehensive benefits package including medical, dental, vision, life, and disability insurance
- Supportive and collaborative work environment with a focus on coaching and leadership development
- Chance to make a significant impact on client satisfaction and overall client experience
What to Expect (Job Responsibilities):
- Handle complex client interactions professionally, ensuring exceptional client experience and effective issue resolution
- Manage complaint intake sources and escalated phone calls, delegating tasks as necessary
- Conduct research and investigation of customer issues, collaborating with internal teams for resolution
- Document correspondences and maintain accurate records for reporting and auditing purposes
- Educate personnel on contact handling expectations and support process improvements
What is Required (Qualifications):
- Must be available to work additional hours and varying shifts, including evenings, holidays, and weekends as needed
- Minimum of 2 years of experience in a customer service role, preferably in banking or financial services
- Proven ability to communicate effectively with all organizational levels, including Executive Leadership
- Strong analytical skills to perform moderate risk analysis and root cause analysis
- Exceptional documentation skills for accurate case logging and reporting
How to Stand Out (Preferred Qualifications):
- Experience in a leadership or mentoring role within a customer service environment
- Familiarity with complaint management systems and regulatory compliance standards
- Proven track record of improving client satisfaction and resolving complex issues
- Advanced skills in utilizing various communication channels to engage with clients
- Knowledge of banking policies and procedures
#Banking #CustomerService #CareerOpportunity #CompetitivePay #LeadershipDevelopment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Flagstar Bank is a bank headquartered in Michigan.
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