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Job Description
- Req#: 7453833
Employer Industry: Financial Services Marketplace
Why consider this job opportunity:
- Compensation of $20.00 per hour
- Opportunity for career advancement and growth within the organization
- Work collaboratively within a supportive team environment
- Engage directly with customers to make a positive impact on their financial decisions
- Chance to provide insights and feedback directly to leadership
- Flexible scheduling with the requirement of weekend and/or evening hours
What to Expect (Job Responsibilities):
- Respond to a high volume of inbound client inquiries via phone, live chat, and email
- Complete outbound calling campaigns to assist clients with their loan requests
- Identify client needs and guide them in using specific site features
- Communicate trends impacting agent and client experience to Client Success Management
- Assist team members with questions and issues through internal communication
What is Required (Qualifications):
- Bachelor's degree preferred, or relevant experience in place of a degree
- 1-3 years of customer service experience, ideally in a high-volume call center environment
- Experience using CRM tools, like Salesforce, preferred
- Highly proficient in basic computer software and navigation, including SaaS applications
- Exceptional communication skills, both verbal and written
How to Stand Out (Preferred Qualifications):
- Patient, courteous, energetic, and empathetic in interactions
- Strong customer focus with a desire to help others succeed
- Ability to identify patterns and proactively address client issues
- Enjoyment of problem-solving and troubleshooting client challenges
- Team-oriented mindset with a collaborative approach to work
#FinancialServices #CustomerSuccess #CareerOpportunity #TeamCollaboration #ProblemSolving
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