Job Description:
Head large TCS engagement in leadership role to ensure high levels of service governance, high delivery standards, high customer satisfaction, growth of the engagement, service transformation and team welfare
Responsibilities:
• Drive higher customer satisfaction by building connects and relationships
• Drive business growth with proactive proposals leveraging TCS solutions and strengths
• Drive to achieve high levels of engagement governance
• Drive continuous service transformation for higher efficiency and productivity
• Collaborate with other TCS accounts and team for overall synergy
• Drive the team to manage costs to have margins as per account target
• Drive and mentor team towards higher learning goals
• Review delivery progress to ensure customer standards and expectations
• Ensure good team connect and address concerns to attain high associate satisfaction
Qualifications:
• Masters Degree in Business or Engineering or Finance
• Experience in working closely with VP and CxO level
• More than 25 years of experience including service delivery, stakeholder management, team management, finance management, service transformation.
• Leading large team
Years of experience required for position : more than 25 years
Location for the position
Deerfield, IL, USA
Direct and indirect team strength will include more than 50 at onsite with corresponding team of more than 500 at offshore
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