Employer Industry: Financial Services for Small Businesses

Why consider this job opportunity:
- Salary up to $62,000 annually
- Opportunity for career advancement with over 20% of employees promoted in the last three years
- Flexible work arrangements, allowing you to work from home
- Comprehensive benefits including health coverage, paid parental leave, and a generous 401k match
- Supportive and collaborative work environment with a focus on employee empowerment
- Chance to contribute to the success of small businesses across the country

What to Expect (Job Responsibilities):
- Lead communication with clients, addressing technical accounting, product, pricing, and process inquiries
- Manage and resolve client escalations using customer service and problem-solving skills
- Guide clients through service changes and ensure follow-up on resolutions
- Prepare and explain billing charges and process client terminations
- Deliver high-quality bookkeeping and tax services to a diverse portfolio of clients

What is Required (Qualifications):
- Must be 18 years of age or older
- Bachelor's degree in Business, Accounting, or Finance, or equivalent experience
- Minimum of 3 years of progressive bookkeeping experience in a multi-client environment
- Minimum of 3 years of client servicing experience for small business owners
- Proficient knowledge of QuickBooks Online (QBO) and excellent working knowledge of Microsoft Office Suite

How to Stand Out (Preferred Qualifications):
- QuickBooks Online certification highly desired
- Strong skills in problem-solving, process improvement, and critical thinking
- Experience in creating an inclusive workplace that values diverse voices

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