• Job Description

  Req#: ZZBehFv4D4xw
  Michigan Residence Only
  
  Client Assistance Coordinator
  
  Are you passionate about helping others and delivering excellent service? We are excited to welcome dedicated professionals in Michigan, to join our team as a Client Assistance Coordinator. If you have a strong background in customer service or sales and a genuine desire to make a positive impact, we want to hear from you!
  
  In this role, you'll guide potential clients through our programs, help them select plan upgrades, and support current clients by resolving billing inquiries, updating benefit packages, and maintaining strong, supportive relationships.
  What You'll Love About This Role:
  
  • Hands-On Training: We'll give you all the tools you need to succeed with our proven training program.
  • Growth Opportunities: Rapid career advancement is possible for high performers.
  • Team Culture: Be a part of a positive, collaborative, and encouraging team.
  • Performance Bonuses: Earn extra income based on your success and client satisfaction.
  Your Responsibilities:
  
  • Handle calls from families who have already requested information (no cold calling)
  • Conduct outbound calls to understand customer needs and recommend tailored benefit solutions.
  • Provide exceptional customer service and build strong, lasting client relationships.
  • Schedule and conduct over the phone conversations with clients when needed to review benefits, deliver information, and provide personalized support.
  • Accurately manage and update customer accounts and records.
  • Handle incoming questions regarding services, benefits, and billing with clarity and professionalism.
  • Follow up with clients to ensure resolution and satisfaction.
  Qualifications:
  
  • Experience in customer service (sales background is a bonus).
  • Strong communication, active listening, and interpersonal skills.
  • High school diploma, GED, or equivalent.
  • Valid ID and authorization to work in the U.S.
  • Access to a laptop or iPad and high-speed internet.
  • Quiet and distraction-free workspace.
  Compensation:
  
  Commission-Based: $50,000-$65,000 plus per year, based on performance.
  
  Bonuses, incentives, and leadership opportunities are available for top performers.
  
  At S&A Group, we are committed to your success. Our supportive environment, proven training, and clear growth path empower you to build a career that's rewarding and meaningful.

• About the company

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