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Job Description
- Req#: 08cb6617-08c8-4298-b535-1705d97a7753
Employer Industry: Window Covering Services
Why consider this job opportunity:
- Hourly pay rate of $25 - $27 based on qualifications and experience
- Participation in the employer's Gain Share Program
- Excellent health, dental, and vision insurance coverage
- Generous paid time off and paid holidays
- Supportive and people-first company culture
- Opportunity to work with a highly rated team in a growing organization
What to Expect (Job Responsibilities):
- Analyze and resolve complex customer cases accurately and timely
- Deliver exceptional customer service and handle escalated issues
- Take ownership of customer issues and ensure follow-through to resolution
- Maintain transparent communication and collaborate across teams
- Manage backorders and ensure accuracy in case documentation
What is Required (Qualifications):
- Strong problem-solving abilities with experience in resolving complex customer issues
- Exceptional customer service skills with a commitment to ownership and follow-through
- Excellent communication skills across various platforms, including email and team meetings
- Ability to analyze data and compile accurate reports
- High attention to detail and strong organizational skills
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer service environment
- Familiarity with customer feedback systems and metrics
- Proven track record of maintaining high customer satisfaction ratings
- Ability to work collaboratively in a team-oriented environment
#WindowCoveringServices #CustomerService #CareerGrowth #EmployeeBenefits #TeamCulture
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