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Client Success /Customer Solutions Advisor (Remote)
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Job Description
- Req#: 6511894003
Employer Industry: Digital Marketing Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work options including 100% remote work for residents in select states
- Comprehensive benefits package including health, vision, and dental insurance with employer-sponsored premiums
- Unlimited PTO and a generous parental leave program
- 401k plan with company match and tuition reimbursement
- Recognition as a "best place to work" with a strong focus on core values and community impact
What to Expect (Job Responsibilities):
- Develop and deliver comprehensive onboarding plans to new customers, ensuring understanding of the employer's value through solutions and products
- Drive account growth by identifying upselling and cross-selling opportunities, managing renewals, and negotiating contracts
- Deliver strategic guidance and technical troubleshooting for enterprise marketing platforms to maximize ROI for clients
- Collaborate with sales and delivery teams to ensure smooth transitions and resolve customer issues efficiently
- Build and maintain strong relationships with key client stakeholders, including C-suite executives
What is Required (Qualifications):
- 8+ years of experience in MarTech consulting, digital analytics strategy, or similar client-facing technical roles
- Deep understanding of digital marketing platforms such as Google Analytics and Google Marketing Platform
- Proven track record of growing accounts and managing client relationships that drive revenue
- Strong business acumen with the ability to engage confidently with executives
- Exceptional presentation skills to articulate the business value of technical solutions
How to Stand Out (Preferred Qualifications):
- Experience with Consumer Data Platforms (CDPs) and Marketing Data Warehouses (MDWs)
- Expertise in mobile app tracking, particularly with Google Analytics for Firebase
- Background in creating thought leadership content like white papers and case studies
- Knowledge of digital privacy and data governance frameworks
#DigitalMarketing #ClientSuccess #RemoteWork #CareerGrowth #InclusiveWorkplace
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