Remote Jobs
Client Success Manager, Agency
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Job Description
- Req#: 5003478007
Employer Industry: Digital Marketing Consultancy
Why consider this job opportunity:
- Salary up to $80,000
- Eligibility for a semi-annual individual bonus based on performance
- Comprehensive benefits package, including medical, dental, and vision coverage
- Flexible working hours and remote work options to support work-life balance
- Opportunities for career advancement and growth within the organization
- Monthly remote work stipend and paid volunteer time
What to Expect (Job Responsibilities):
- Lead and manage strategic relationships with key agency partners to enhance satisfaction and retention
- Maximize dollar retention within the assigned client portfolio while minimizing churn
- Serve as the primary contact for agency clients, coordinating all requests and inquiries
- Collaborate with internal teams on managed service opportunities and data science projects
- Conduct regular business reviews with key accounts, providing insights and recommendations
What is Required (Qualifications):
- Minimum of 3 years of experience in media and client services/account management
- Familiarity with programmatic digital media buying and various advertising platforms
- Proven track record of driving revenue retention and identifying expansion opportunities
- Bachelor's degree in marketing, advertising, or a related field
- Strong written and verbal communication skills with excellent time management abilities
How to Stand Out (Preferred Qualifications):
- Experience in an advertising/media agency setting
- Proficiency in Salesforce and Microsoft Office Suite
- Exceptional relationship-building skills with a collaborative mindset
- Ability to demonstrate critical thinking and problem-solving skills
- Rigorous attention to detail and a proactive approach to challenges
#DigitalMarketing #ClientSuccess #RemoteWork #CareerGrowth #MarketingConsultancy
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