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CLIENT SUCCESS MANAGER- ENTERPRISE (CSM III)


Pay$125000.00 - $140000.00 / year
LocationLawrenceville/Georgia
Employment typeFull-Time
  • Job Description

      Req#: 147015
      Client Success Manager - Enterprise (CSM III)

      Apply today to join Coreforce, where your Client Success expertise makes a real impact.

      Join Our Team as a Client Success Manager - Enterprise (CSM III)

      Company: Coreforce
      Location: Remote
      Job Type: Full-time
      Salary: Based on Experience

      Company Overview:
      Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.

      Client Success Manager - Enterprise (CSM III)- Build Your Career with Purpose

      Join Coreforce and use your client success skills to support innovative technology that strengthens communities.

      Why You'll Love Working Here:
      • 15 PTO days + floating holiday
      • Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
      • Annual bonus and tuition reimbursement
      • Career growth in a fast-growing, mission-driven company
      • Collaborative, purpose-driven culture

      Responsibilities:
      • Serve as the primary strategic owner for primarily Tier 0,1 & 2 enterprise level public-safety agencies.
      • Own renewal strategy and forecasting for assigned accounts.
      • Drive multi-year renewals, expansion, and cross-sell opportunities.
      • Conduct Executive Business Reviews and strategic planning sessions.
      • Proactively identify At-Risk accounts and lead executive-level escalation management and resolution.


      Qualifications:
      • 5+ years in Client Success, Enterprise Account Management, or Strategic SaaS roles.
      • Demonstrated success managing large, complex accounts with executive stakeholders
      • Strong understanding of SaaS renewals, ARR forecasting, and expansion strategy
      • Proficiency using CRM platforms (HubSpot) to manage customer lifecycle, account data, and engagement tracking
      • Experience supporting public-safety, GovTech, or regulated enterprise environments preferred
      • Ability to travel 40% +/-
      • Bachelor's degree is preferred or equivalent work experience
      • Preference will be given to those who have experience with Coreforce products and services.
  • About the company

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