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Client Success Manager, Healthcare Claims (Remote)
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Job Description
- Req#: 744000101700952
Employer Industry: Data and Technology Solutions
Why consider this job opportunity:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remotely, hybrid, or in-office
- Flexible time off including volunteer time off, vacation, sick leave, and 12 paid holidays
- Opportunity to work with cutting-edge technology in healthcare IT and revenue cycle management
What to Expect (Job Responsibilities):
- Serve as a trusted advisor to clients, aligning technology with their goals to improve operational efficiency and financial performance
- Facilitate client implementations, updates, enhancements, and issue resolution
- Partner with Customer Support, Optimization, Product, and Development teams to resolve tickets and enhancement requests
- Evaluate client use of Claims and Contract Manager product suite, recommending best practices and configuration improvements
- Lead Quarterly Business Reviews (QBRs) showcasing ROI, adoption metrics, and strategic opportunities
What is Required (Qualifications):
- 5+ years of experience in healthcare IT and revenue cycle management
- 3+ years of hands-on experience with Contract Manager and Claim Scrubber solutions
- 1+ year of expertise with AI from a Claims perspective (pre and post adjudication)
- Proficiency with Salesforce or similar CRM tools
- Bachelor’s degree
How to Stand Out (Preferred Qualifications):
- Epic expertise
- Background in change management and strategic client engagement
- Willingness to accommodate travel up to 20-25% to client sites
#DataTechnology #HealthcareIT #ClientSuccess #RemoteWork #CareerOpportunity
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