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Client Success Manager, Sentinel U (Remote)
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Job Description
- Req#: 3177
Employer Industry: EdTech and Healthcare
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from various states across the Eastern United States
- Collaborative and innovative team environment focused on client success
- Chance to make a positive impact on nursing education and healthcare professional development
- Up to 20% travel for account engagement, training, and industry conferences
What to Expect (Job Responsibilities):
- Drive the success, growth, and retention of clients by enhancing programmatic resource integration
- Build and maintain strong relationships with clients, acting as a trusted advisor
- Meet annual retention and growth goals while managing account KPIs
- Provide ongoing assessment of client risk and communicate findings to management
- Execute the complete post-sale client experience, focusing on process improvement and issue resolution
What is Required (Qualifications):
- BS/BA degree and/or 3+ years of successful customer service/sales experience
- Proven track record of retaining and growing an installed base of clients
- Strong ability to communicate complex information in an understandable manner
- Excellent verbal and written communication skills
- Experience with CRM software (Salesforce/HubSpot)
How to Stand Out (Preferred Qualifications):
- Previous experience in nursing higher education, EdTech, SaaS, and/or healthcare
- Strong aptitude for planning, account management, and process execution
- Insatiable learner with a desire to deeply understand the industry and product portfolio
#EdTech #Healthcare #ClientSuccess #RemoteWork #CareerGrowth
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