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Job Description
- Req#: 52763CF1F4
Employer Industry: Technology Solutions Provider
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Generous flexible PTO and extensive health benefits
- 401K plan with employer contributions
- Work in a collaborative and innovative culture
- Chance to make a significant impact on client success and satisfaction
What to Expect (Job Responsibilities):
- Build and maintain strong relationships with clients as the primary point of contact for post-sales activities
- Collaborate with clients to identify their needs and provide tailored solutions to enhance their business operations
- Monitor and anticipate client needs to ensure high levels of satisfaction and loyalty
- Apply ITIL service management principles to maintain service quality and operational efficiency
- Conduct regular business reviews and financial analyses to assess client satisfaction and identify growth opportunities
What is Required (Qualifications):
- Minimum of 2 years of ITIL-based service management operational experience in a lead or management role
- Proven experience as a Client Success Manager, Service Delivery Manager, Technical Leader, Account Manager, or similar role
- Familiarity with networking (Palo Alto), cloud (Azure), desktop virtualization (Citrix/VMware/AVD), O365, and AI
- Advanced organizational skills with the ability to manage multiple tasks in a fast-paced environment
- Ability to lead or influence client-facing and operational meetings
How to Stand Out (Preferred Qualifications):
- Experience running small to medium-sized projects
- Experience leading quarterly business reviews
- Experience in a technical role providing support in ITIL-based operational service environments
- Operational experience within a managed services provider
- ITIL, PMP, Agile, or Six Sigma certifications
#TechnologySolutions #ClientSuccess #CareerGrowth #FlexiblePTO #InnovativeCulture
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