We have great people here and are looking for more. Come join us - you will love it!

This Is What You’ll Do:

• Serve as a consultative liaison and the primary point of escalation/engagement with specific client accounts to protect and grow revenue of the account
• Proactively monitor volumes and revenue to ensure the treatment strategy is appropriate and to identify/ascertain reasons for and address significant fluctuations
• Act as a customer advocate to drive improvement in the customer and candidate experience across the business
• Represent Sterling well to ensure process consistency and operational efficiency wherever possible
• Act as a subject matter expert to drive proactive changes in your account base, to maximize both internal efficiency and customer satisfaction
• Identify opportunities for revenue growth on existing customers through assigned book of business
• Liaise with client facing teams around the world to support growth of accounts with a global footprint
• Conduct Business Reviews
• Share best business practices with clients
• identify potential opportunities and follow through with existing partners
• Act as one-stop-shop for existing partners, providing day to day support and expert guidance to keep programs running smoothly
• No suspension in the last 6 months
• No active CAP written warning on file
• No attendance issues (no active written warning on file) and zero instance of No Call/No Show
• Must have a performance rating of at least 2.0/Successful in the most recent performance review
• Must have at least 1 year tenure in his/her current role (if applicant is from a different department) or at least 6 months tenure if coming from the same department/LOB

This Is What We're Looking For:

• Working knowledge of Sterling applications and processes
• Business Acumen and passionate about helping people
• Ability to listen with intent to truly understand and comprehend client concerns and come up with feasible strategies and solutions with long term effectivity
• Unafraid to think outside of the box and explore creative strategies and solutions for client engagement and inquiries
• Able to adapt to quickly changing situations while maintaining personal integrity and corporate values
• Actively looks for new upsell/cross-sell strategies for assigned customers
• Strong attitude towards learning and development
• Passionate about building and maintaining successful client relationships
• A self-starter and have an ability to see the process through from start to finish
• Ability to work well under pressure with time-sensitive projects
• Ability to prioritize tasks and respond/escalate appropriately
• Possess exceptional follow-up skills and is able to resolve issues quickly, effectively, and independently
• Capable of handling client calls and e-mails day to day
• Excellent presentation skills and able to represent Sterling in front of a customer virtually or in person
• Exceptional critical thinking and analytical skills to understand data, to drive effective strategies for customers
• Moderate to High aptitude in using tools like Excel, Powerpoint, and Salesforce

Probationary Standards:

• Client Retention
• Productivity and Response Time
• Proactive Contact
• Upsell Targets

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Equal Employment Opportunities at Sterling
Sterling is an equal opportunity employer and prohibits discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, disability, citizenship, sexual orientation, military service, genetic information, and any other characteristic protected by law. In addition, Sterling is committed to taking affirmative action to employ and to advance in employment individuals regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy, childbirth or related conditions), gender identity and expression, age, marital status, disability, citizenship, sexual orientation, military service and genetic information; and to base all employment decisions only on valid job requirements.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.