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Client Success Specialist

Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 453272

      We're looking for an enthusiastic, outgoing, and professional CRM/AI Client Success Specialist to join our team! You'll play a crucial role in our client's experience. You will be responsible for creating an amazing onboarding experience, leading daily support calls for new and advanced members, and offering technical solutions and marketing strategies that can help them solve problems and achieve tangible results for their businesses. Job seekers should be technically savvy, take pride in their work, be passionate about helping others, have an interest in growing with our organization, and love being part of a team. If this sounds like you, apply now!

      To be considered for this position, please apply, attach your resume, and complete the DISC profile.

      • Main responsibilities will include helping the client's CRM set up, assisting with A2P approval, and launching customized campaigns in GHL.
      • Lead daily live kickstart and CRM / AI customer support calls to assist new and advanced customer needs.
      • Provide a quick response to all support requests and inquiries.
      • Cultivate and maintain excellent client relationships with a focus on client retention.
      • Provide support and training via phone, email, chat, & live Zoom calls.
      • Provide support to clients and offer solutions that can help them solve problems in their business.
      • Help with other desk tickets, chat support, and basic customer support as needed.
      • Log customer activity cases, track activity, and report to the Support Team Director.
      • Attend and participate in team and company meetings

      • Previous experience working with Go High Level (GHL) and Chat GPT.
      • 2+ years of experience in software client support and retention roles.
      • Previous experience working with CRMs and Artificial Intelligence.
      • Passion for providing a superior client experience.
      • Strong sense of urgency and ability to multitask.
      • Experience effectively handling customer complaints and providing resolution for technical software issues.
      • Ability to connect quickly and build relationships with clients.
      • Comfortable with phone communication, messaging platforms, and leading calls on Zoom.
      • Displays impeccable interpersonal, time management, organizational, and customer service skills.
      • Proficient computer skills and knowledge of Microsoft Office.
      • Enjoys being part of a team.
  • About the company

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