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Client Success Specialist
4 days agoWhat's your preference?
Job Description
- Req#: 74F9520E4B
Employer Industry: Benefits Administration
Why consider this job opportunity:
- Salary up to $60,000 annually with additional bonus potential
- Quarterly bonus structure with earning potential between 4% and 6% of base compensation
- Comprehensive benefits including medical, dental, and vision insurance
- Opportunities for career advancement and growth within the organization
- Supportive and collaborative work environment with employee engagement activities
- Flexible Spending Accounts and Tuition Reimbursement available
What to Expect (Job Responsibilities):
- Serve as the main point of contact during the onboarding of new clients and the renewal of existing accounts
- Deliver a high level of personalized service to clients, anticipating their needs and providing solutions proactively
- Build and maintain strong relationships with Plan Administrators, Brokers, and other key stakeholders
- Educate clients on systems, tools, policies, and best practices related to employer products and services
- Maintain organized, accurate, and up-to-date records for each client, documenting the onboarding and renewal processes
What is Required (Qualifications):
- Bachelor's Degree from an accredited institution
- Minimum of 3+ years of account management experience, preferably in onboarding, renewal, or customer success roles
- Strong commitment to providing proactive and personalized client service
- Superior written and verbal communication skills for effective client engagement
- In-depth understanding of HIPAA regulations and best practices for handling sensitive information
How to Stand Out (Preferred Qualifications):
- Experience in Benefits Administration or a related field
- Intermediate to advanced skills in Microsoft Excel and other data management tools
- Ability to travel as needed, ideally once per year, to support client relationship initiatives
#BenefitsAdministration #ClientSuccess #CareerOpportunity #CompetitivePay #EmployeeBenefits
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