• Job Description

  Req#: 254880
  Fortrea is hiring for Call Center Representatives to recruit volunteer participants for our Phase 1 normal healthy volunteer studies.
  
  We have full-time, part-time and on-call positions available. It may vary depending on current needs.
  
  Training is on-site in our Dallas clinic for 4 weeks Monday - Friday from 8am-5pm CDT.
  
  Job Overview:
  
  Responsible for handling all public inquiries pertaining to study participation. Schedules screening appointments for qualified participants.
  
  Summary of Responsibilities:
  
  • Receiving and placing calls from and to potential study participants.
  • Enter medical history and demographic information from potential study participants into computerized database.
  • Communicate study information to potential participants.
  • Phone screen participants according to the scripts provided for each study.
  • Schedule screening appointments for potentially qualified participants.
  • Confirm screening appointments.
  • Make recommendations for process improvement.
  • May respond to all inquiries from participants from the Fortrea CRU email account.
  • Liaison with screening department in coordinating all necessary screening information needed for recruitment.
  • Performs other related duties as assigned.
  
  
  Qualifications (Minimum Required):
  
  • Required: USA HS Diploma or equivalent
  
  
  Experience (Minimum Required):
  
  • Required: USA 1-2 years in customer service or call center. Knowledge of medical terminology preferred.
  
  
  Physical Demands/Work Environment:
  
  • Regularly required to sit.
  • Must have excellent communication skills; bilingual in Spanish is a plus
  • Must have excellent computer skills.
  • Must be able to work a flexible schedule including evenings and weekends.
  
  
  #LI-ML1
  
  Learn more about our EEO & Accommodations request here.

• About the company

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