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Clinical Escalation Specialist Manager
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Job Description
- Req#: JR1234
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $170,000 annually
- Opportunity for career advancement and growth within the organization
- Flexibility of remote work while being licensed in California
- Supportive and collaborative work environment focused on empathy and client care
- Chance to lead and mentor a dedicated team of professionals in a meaningful sector
- Commitment to diversity, equity, inclusion, and belonging in all team interactions
What to Expect (Job Responsibilities):
- Provide clinical oversight on high-risk cases and ensure appropriate escalation to senior leadership
- Collaborate with Clinical Care Teams to ensure coordination of behavioral health treatment services
- Oversee all complaints, grievances, and reportable events related to the team, ensuring timely resolution
- Develop and refine workflows, standard operating procedures, and escalation protocols
- Track and analyze escalation trends to identify systemic issues and opportunities for improvement
What is Required (Qualifications):
- Licensed Mental Health Practitioner with a background in psychology, social work, or a related field with at least 8-10 years of experience (Must be licensed in CA)
- Minimum of 5 years of experience leading and managing a team within the healthcare sector
- Qualified to provide clinical supervision toward clinical licensure, per California state guidelines
- Strong organizational skills with the ability to manage multiple schedules and strategically plan coverage
- Excellent interpersonal and communication skills, with the ability to work directly with clients and provide empathetic support
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced healthcare environment with proven leadership skills
- Familiarity with managing high-performing teams and addressing clinical concerns
- Proficiency in Microsoft Office, especially Excel, and related computer software
- Sensitivity to working with a diverse population and commitment to organizational values
- Capacity to make informed decisions quickly while maintaining calm under pressure
#HealthcareServices #Leadership #CareerOpportunity #RemoteWork #DiversityInclusion
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