Prompt
Clinical Tech Support (B2B SaaS) Rehab Therapists, Therapist Assistants, Rehab Technicians welcomed! Bonus Potential!
What's your preference?
Job Description
- Req#: 2f0f01d9-2dcb-48c8-941e-815bdf752269
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Bonus potential with exceptional performance (up to $12,000)
- Competitive salary with opportunities for career advancement
- Flexible remote/hybrid work environment
- Generous benefits package, including medical, dental, and vision insurance
- Flexible PTO and company-sponsored lunches
- Access to wellness programs, including fitness class credits and a recovery suite
What to Expect (Job Responsibilities):
- Respond to customer inquiries via email using the help desk platform to deliver accurate solutions
- Triage support tickets, escalate issues to appropriate teams, and ensure detailed information is provided
- Assist in the creation, review, and prioritization of engineering tickets
- Develop a comprehensive understanding of product offerings to effectively address customer questions
- Advocate for customer experience improvements by identifying opportunities to enhance products and services
What is Required (Qualifications):
- Minimum of 3 years of relevant experience in a customer-facing role
- Experience in a clinical position within a healthcare environment (e.g., physical therapist, therapist assistant, rehab technician)
- Strong analytical mindset with excellent troubleshooting abilities
- Proactive, self-motivated, and capable of learning quickly and independently
- Exceptional written communication skills
How to Stand Out (Preferred Qualifications):
- Experience in a startup or B2B SaaS technology organization
- Background in clinical development or medical billing operations
- Proficiency in Excel
#HealthcareTechnology #CustomerSupport #RemoteWork #CareerGrowth #WellnessBenefits
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