Job Title: Club Manager
Reports to: District Manager
Status: Full Time/Supervisor/Exempt/Non-Exempt
Job Summary
Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
Essential Duties and Responsibilities
· Recruit, hire, train, schedule and supervise team members.
· Member service oversight making sure all team members are providing a great customer service experience at all times.
· High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
· Provide support for team members and club members.
· Create and maintain a positive image for the club.
· Coaching and counseling performance to help achieve company standards.
· Ensure prompt opening/closing of gym.
· Ensure staff are aware and trained on all current marketing promotions.
· Finish manager portion of onboarding, in Paycom, for all new hires.
· Ensure the club is open and staffed during all hours of business.
· Ensuring self and team members are implementing and adhering to all company policies and procedures.
· Responsible for ordering supplies and tracking inventory.
Essential Behavior Requirements
· Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
· Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
· Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
· Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
· Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.
Minimum Qualifications
· Honesty and good work ethic
· At least 1 year of equivalent managerial experience
· Strong customer service skills
· Strong communication, organizational and leadership skills
· Basic computer proficiency
Physical Demands
· Standing and walking at least 75% of the shift
· Talking in person or on the phone at least 75% of the shift
· Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
· Dollars for Scholars Program
· Employee Appreciation Program
· Free Membership for self and one family member or friend
· Team Member Support Team
· Health, Dental and Vision Insurance
· Critical Illness Insurance
· Short Term Disability Insurance
· Accident Insurance
· Voluntary Life Insurance
· Pet Insurance
· HSA