• Job Description

  Req#: 2979758
  Benefits:
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Vision insurance
  Job Title: Club Manager
  
  
  Reports to: District Manager
  
  
  Status: Full Time/Supervisor/Exempt/Non-Exempt
  
  
  Job Summary
  
  
  Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.
  
  
  Essential Duties and Responsibilities
  
  
  · Recruit, hire, train, schedule and supervise team members.
  · Member service oversight making sure all team members are providing a great customer service experience at all times.
  · High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc.
  · Provide support for team members and club members.
  · Create and maintain a positive image for the club.
  · Coaching and counseling performance to help achieve company standards.
  · Ensure prompt opening/closing of gym.
  · Ensure staff are aware and trained on all current marketing promotions.
  · Finish manager portion of onboarding, in Paycom, for all new hires.
  · Ensure the club is open and staffed during all hours of business.
  · Ensuring self and team members are implementing and adhering to all company policies and procedures.
  · Responsible for ordering supplies and tracking inventory.
  
  
  Essential Behavior Requirements
  
  
  · Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.
  · Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
  · Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  · Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
  · Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.
  
  
  Minimum Qualifications
  
  
  · Honesty and good work ethic
  · At least 1 year of equivalent managerial experience
  · Strong customer service skills
  · Strong communication, organizational and leadership skills
  · Basic computer proficiency
  
  
  Physical Demands
  
  
  · Standing and walking at least 75% of the shift
  · Talking in person or on the phone at least 75% of the shift
  · Must be able to lift to 50 lbs. less than 30% of the time.
  
  
  Benefits
  
  
  · Dollars for Scholars Program
  · Employee Appreciation Program
  · Free Membership for self and one family member or friend
  · Team Member Support Team
  · Health, Dental and Vision Insurance
  · Critical Illness Insurance
  · Short Term Disability Insurance
  · Accident Insurance
  · Voluntary Life Insurance
  · Pet Insurance
  · HSA
  · Advancement Opportunities
  
  Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

• About the company

  Planet Fitness is an American franchisor and operator of fitness centers based in Hampton, New Hampshire.

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