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Coding Training and Development Specialist Senior
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Job Description
- Req#: R181520
Employer Industry: Healthcare
Why consider this job opportunity:
- Comprehensive benefits package to support financial, health, and work/life balance goals
- On-demand pay program powered by Payactiv
- Discounts on various services such as restaurants, phone plans, and more
- Opportunity for career advancement and growth within the organization
- Work in a collaborative and supportive environment focused on improving health and community well-being
What to Expect (Job Responsibilities):
- Identify, develop, and assess training needs for the Customer Service organization
- Design, implement, and evaluate educational and training strategies for various learning methodologies
- Conduct needs analysis and redesign training methods for both core and product-specific training
- Create facilitator guides and develop training materials, including case studies and quizzes
- Collaborate with leadership to improve consumer experience based on survey feedback
What is Required (Qualifications):
- Bachelor's Degree in Business, Human Resources, Education, or a related field
- Minimum of 5 years of relevant experience in developing and implementing organization-wide learning curriculum
- Experience in training needs assessment, design, development, and delivery
- Strong focus on customer service excellence and training experience in a call center environment
- Certification in coding or health information management (e.g., CCS, RHIT, RHIA)
How to Stand Out (Preferred Qualifications):
- Master's degree in a related field
- 2 years of relevant experience in managed care and/or healthcare
- Public speaking experience
- Certification in Clinical Documentation Improvement (CDIP) or Clinical Documentation Specialist (CCDS)
#Healthcare #TrainingAndDevelopment #CareerGrowth #Benefits #CustomerServiceExcellence
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