Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary The Manager, Intelligent Automation COE will report to the Senior Director of Enterprise Solutions and will lead the technology teams managing RPA technology, including platform architecture, IT development framework and adherence, and operations as part of the Enterprise RPA COE. The COE primarily focuses on technology enablement and this lead role will need to drive all technology activities related to RPA including architecture, adhere to Comcast technology standards and policies, SDLC frameworks, analytics and reporting, and day to day DevSecOps. They will also work closely with our IT organization, internal business and technology teams, and a third-party partner to manage, coordinate and plan COE design activities as well as the RPA bot support, review performance metrics to drive continuous improvement activities, and track ongoing benefit realization to track automation value. This includes having an in-depth understanding of the RPA processes, standards, frameworks, and the KPIs that should be used to measure success. Job Description What You'll Do: Manage our COE team comprised of US and India-based FTEs and a third-party managed service. Prioritize and build out the short and long-term enterprise technology environment, intake and operational standards, enhancements, metrics, and any other key areas identified to drive successful business outcomes. Advises implementation initiatives for automation-related technology. Organizes software update process for existing applications and coordinates the roll-out of software releases. Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates competitive applications and products. Keep current on UiPath release cycles, products, services, and align with internal platform upgrades. Conduct discovery conversations and provide technology guidance in the intelligent automation space. Develops proposals, hardware/software changes and other capital expenditure projects. Partner with other technology teams to ensure integrations align to Comcast architecture considerations. Continue to build out the COE framework, governance, and engagement model to ensure compliance and security policies are followed for all build and ops of the bots, and to drive reusability and scalability within the platform. Manage and support bots in production, with high SLAs for some areas that are customer facing. Liaise and communicate with business partners and escalate as appropriate. Manages professional and non-exempt employees, conducting work performance reviews and ensures work performance is adhering to Company standards. Mentors, trains and develops staff. Consistent exercise of independent judgment and discretion in matters of significance. Other duties and responsibilities as assigned. Technologies and Applications: UiPath: HAA Insights Orchestrator Studio TaskCapture SQL Server Redis Windows administration Linux ServiceNow CyberArk Cloud concepts What Skills You'll Bring: RPA Operations – 2+years (UiPath Highly Preferred) RPA architecture, and platform build experience. RPA access, change and release management. RPA support activities – 2+ years, including monitoring and creating dashboards; creating and managing KPIs; coordinating with vendor partners. Experience in Bot migrations IT Organizational Design IT Operations, User Management, and Support; experience in working with Service Now Vendor Management IT/Business Partner Management IT Project Management IT Architecture IT Metric and KPI Creation and Measurement Solid Customer Focus Strong Communication Skills Navigating Ambiguity Ability to create and handle project plans in Smartsheet. ITIL Foundations or Advanced Certifications Preferred Proficient in MS Office Working experience of building, managing, and consuming rest APIs TSF architecture Secure development practices Experience with IAM standards Employees at all levels are encouraged to: Understand our Operating Principles; make them the guidelines for how you do your job. Be responsible for the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be hard-working learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new insights. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Get results and growth! Respect and promote inclusion & diversity! Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.