• Job Description

  Req#: 25-220

  Description

  ESSENTIAL PURPOSE OF THIS POSITION:

  Collection of customer accounts receivable balances and resolution of problems inhibiting payment.

  ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Work as a business partner with customers, sales, and as a team player within the Credit Department
  • Aid in correcting order entry errors as they occur and suggest proper procedures to prevent recurrence
  • Collection calls for past due balances
  • Payment deduction investigation and resolution
  • Customer responses for account inquiries, including questions regarding Invoices,
  • Statements, and Proof of Delivery requests
  • Manage specific customer accounts
  • Customer dispute resolutions
  • Monitor Sales claims for GAAP compliance
  • Maintain shipping hold status on customer accounts as necessary
  • Works with outside sales and customer service to resolve pricing and quantity discrepancies
  • Recommendation for outside agency collection placement to the credit manager
  • Daily review of accounts receivable trial balance for past due analysis
  • Work within the guidelines of published Credit/Accounts Receivable Policy and Procedures
  • Other duties may be assigned

  SKILLS AND ABILITIES REQUIRED:

  • Proficient in spreadsheet and word processing programs
  • Strong self-starter and ability to work independently and with little supervision
  • Position requires excellent interpersonal and communication skills.
  • Able to meet deadlines given with accurate and complete information
  • Must have strong organizational skills, detail oriented, and a Team player
  • Able to handle multiple tasks and prioritize responsibilities
  • Working knowledge of Accounts Receivable
  • Must be able to handle and resolve complex customer service issues

  COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS:

  • Proficient with the Microsoft Suite of Products, especially Word and Excel

  EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Associates degree in Accounting/Finance or 5-7 years of continuous equivalent experience in Credit, Collections, and Customer Service in a manufacturing environment
  • Accounts Receivable knowledge is a plus

• About the company

  Superior Essex is the parent brand of Essex Furukawa Magnet Wire, Superior Essex Communications, and Essex Brownell. It has over 3,000 employees in 11 countries. Essex is among the leading global manufacturers of magnet wire. It is active in the electrification of the automotive, energy, and industrial sectors.

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