• Job Description

  Req#: 7A9E197C38
  Job Title: Collections Specialist
  
  Position Type: Full-Time, Remote
  
  Working Hours: U.S. Business Hours
  
  About the Role
  
  We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.
  
  This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.
  
  This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.
  
  What You'll Be Responsible For
  Collections & Payment Recovery
  
  • Make 100+ outbound calls daily to customers with overdue invoices
  • Follow up consistently via calls and emails until payment resolution
  • Navigate gatekeepers and reach decision-makers responsible for payments
  • Handle objections and drive conversations toward payment commitments
  Billing Issues & Case Resolution
  
  • Investigate billing discrepancies and customer concerns
  • Identify root causes of delays and work toward resolution
  • Coordinate internally to resolve issues impacting payments
  CRM Management & Documentation
  
  • Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)
  • Track customer interactions, payment commitments, and next steps
  • Ensure no account is left unattended or without follow-up
  Customer Communication
  
  • Communicate clearly and professionally with customers
  • Provide updates on payment status and issue resolution
  • Maintain a balance between firmness and professionalism in collections conversations
  Process Improvement & Reporting
  
  • Identify recurring issues impacting collections
  • Share insights to improve processes and recovery rates
  • Maintain consistency in daily activity and reporting
  
  
  Must-Have Experience & Skills (Non-Negotiables)
  
  • Proven experience in collections, accounts receivable, or high-volume outbound calling roles
  • Comfortable making 100+ outbound calls per day consistently
  • Strong objection-handling and negotiation skills
  • Experience using CRM tools (Salesforce or similar)
  • Excellent verbal and written English communication skills
  • High attention to detail and accuracy in documentation
  • Ability to manage multiple accounts and follow-ups simultaneously
  
  
  What Makes You a Strong Fit
  
  • You are persistent and follow up until resolution
  • You are confident handling difficult conversations
  • You thrive in a target-driven, high-activity environment
  • You take ownership of your performance and results
  
  
  Key Performance Indicators (KPIs)
  
  • Daily call volume (100+ calls/day)
  • Number of payments collected / accounts resolved
  • Follow-up consistency and response time
  • Accuracy of CRM updates and documentation
  • Reduction in outstanding receivables
  
  
  Interview Process
  
  1. Initial Screening Call
  2. Recruiter Interview
  3. Final Interview
  4. Offer & Onboarding
  
  
  #LI-AG1

• About the company

  The best remote jobs for you

Notice