• Job Description

  Req#: DPDHGLOBAL25004WKEXTERNALENGLOBAL

  Start YOUR career with DHL today…

  Do you have a record of Sales Success and Achievement?Do you consider yourself an Outgoing Hunter? Are you self-motivated?Are you Competitive by Nature? THEN you might be exactly what DHL needs on the team.

  DHL Express has an exciting opportunity for you to join the team as the Commercial Manager in Jamaica, where you will play a crucial role in driving growth in shipments, revenue, and market share. Your mission is to enhance customer loyalty and build a high-performing commercial team that exceeds our revenue and profitability goals

  Key Responsibilities:

  Head (Strategic Thinking and Planning)

  • Develop and implement dynamic commercial plans that align with our focus strategy and market opportunities to boost DHL International (TDI) business.
  • Create an effective lead management process to ensure a steady flow of potential customers into our sales pipeline.
  • Design a comprehensive channel strategy that simplifies the customer experience with DHL.
  • Tailor our pricing strategy to meet the diverse needs of different customer segments.
  • Monitor customer satisfaction weekly and take swift action to win back lost customers.
  • Collaborate with DHL leadership and other departments to retain customers and enhance service quality.
  • Leverage global sales teams to grow major accounts and conduct regular business reviews.
  • Maintain high-quality data in our systems to support effective communication strategies.
  • Structure roles to align with global best practices and ensure the right people are in the right positions.
  • Monitor team performance against key commercial metrics and encourage a culture of continuous improvement.
  • Develop succession plans to ensure business continuity and nurture talent for future roles.

  Heart (Emotional Intelligence and Relationships)

  • Strive to exceed customer expectations, especially for SMEs and major accounts, ensuring they see DHL as their top choice.
  • Ensure a seamless onboarding experience for new customers.
  • Promote DHL’s reputation as an industry leader through effective public relations.
  • Lead and cultivate a high-performance commercial team that achieves outstanding results while fostering a respectful workplace.
  • Provide ongoing training and development to address skill gaps and ensure team readiness.
  • Coach team members to replicate successful behaviours and drive results.

  Guts (Courage and Risk-Taking)

  • Drive customer acquisition, especially targeting small and medium enterprises (SMEs).
  • Forge strong partnerships to expand our market reach and optimize service costs.
  • Recruit top talent and implement rigorous screening processes to find the best candidates.
  • Promote the use of global sales processes and tools to enhance efficiency and customer loyalty.

  Bite (Execution and Results Orientation)

  • Execute global and regional sales cycles with enthusiasm, clearly communicating targets and measuring performance.
  • Enhance our digital presence and tools to better serve customers.
  • Encourage a culture of continuous improvement.
  • Implement effective incentive programs to recognize and reward high performance.

  Skills and Qualifications:

  • Bachelor’s Degree.
  • 8-10 years of experience in Sales Management or a related field, with at least 5 years in a supervisory or management role.
  • Proficient in computer skills database and web-based applications
  • Work on special assignments to support DHL strategies and initiatives
  • Excellent verbal and written communication skills; fluency in English is required.
  • Strong interpersonal and leadership abilities.
  • Strong negotiation and communication skills
  • Flexibility for frequent travel
  • Effective problem-solving skills with the ability to present solutions clearly.
  • Assertive, flexible, and reliable, with a willingness to share knowledge and expertise.
  • A visible team leader who understands staff needs while balancing organizational goals and fostering growth.

• About the company

  We are an international team of over 400,000 shipping professionals, united by a passion for logistics. And we work in a unique environment. DHL is as innovative as a start-up, with the power of an international organization.

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