• Job Description

  Req#: REQ454989

  JLL empowers you to shape a brighter way.

  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

  Compliance Manager; Business Process Manager – JLL

  What this job involves: The Compliance Manager; Business Process Manager is a pivotal role responsible for documenting and improving key business processes used to deliver MTS services. This position leads a team of support personnel that assists the operations team while playing a significant role in the invoicing process and designing optimal service delivery workflows. You will interact and influence all facets of the MTS business, driving process improvement, team leadership, process compliance, vendor management, and operational support to ensure seamless service delivery and contribute directly to JLL's operational excellence and client satisfaction objectives.

  What your day-to-day will look like:

  • Lead and manage the operations coordinators team supporting MTS operations, allocating duties to ensure flexible and scalable support organization
  • Process weekly/biweekly timecard data for mobile engineers and manage MTS US SharePoint site administration
  • Coordinate work order preparation for monthly invoicing cycles, reviewing for cost accuracy and resolving exceptions with finance, operations, and MTS clients
  • Design and document end-to-end scalable business processes and workflows, prioritizing improvements and managing implementation projects with MTS stakeholders
  • Manage vendor relationships including Home Depot, Grainger, and JLL MarketPlace, leveraging MTS purchasing volume for preferred terms and rebates
  • Provide direction and management of MTS auditors, delivering regular monthly reports and special audit projects
  • Support employee resources including tool kit orders, uniform orders, fleet insurance, registration support, and PCard transaction reviews

  Required Qualifications:

  • Bachelor's degree in Business Administration, Finance, or related field
  • 5+ years of relevant operations/business experience with demonstrated leadership capabilities
  • Experience conducting business needs analysis sessions, workflow assessments, and creating business and functional requirements documents
  • Prior experience in invoicing and finance with strong proficiency in MS Excel for data analysis using formulas
  • Experience in external customer/client facing environment with proven ability to manage complex stakeholder relationships
  • Proficiency with project management software, Visio, PowerPoint, and MS Word
  • Demonstrated ability to understand complex technical environments and adapt to fast-paced, continually changing business environments

  Preferred Qualifications:

  • Experience working with Corrigo/CMMS systems
  • Prior experience or knowledge of use case development and process mapping
  • Knowledge of analysis techniques and tools including business and system process documentation
  • Strategic analytical skills with ability to implement and deliver on strategic initiatives
  • Experience negotiating complex risk scenarios and influencing organizational change
  • Proven track record of working across departments to solve client issues and drive continuous improvement

  Location: Remote

  Work Shift: Standard business hours with flexibility to adapt when required to support national operations and key deadlines

  Estimated compensation for this position:

  100,000.00 – 150,000.00 USD per year

  This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

  Location:

  Remote –Charlotte, NC

  If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

  
  Personalized benefits that support personal well-being and growth:

  JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  JLL Privacy Notice

  Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

  For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

  For additional details please see our career site pages for each country.

  For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

  Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

  Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

  Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

  Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

  California Residents only

  If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

  Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

  Accepting applications on an ongoing basis until candidate identified.

• About the company

  Jones Lang LaSalle Incorporated (JLL) is a global commercial real estate services company, founded in the United Kingdom with offices in 80 countries. The company also provides investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals.

Notice