• Job Description

  Req#: CONTA001413
  Employer Industry: Credit Union
  
  Why consider this job opportunity:
  - Salary up to $84,500 per year
  - Discretionary incentive compensation based on company and individual performance
  - Comprehensive benefits package including Medical, Vision, Dental, Retirement Benefits, and Paid Time Off (PTO)
  - Opportunity for career advancement and growth within the organization
  - Flexible remote work environment
  - Supportive and collaborative workplace culture
  
  What to Expect (Job Responsibilities):
  - Supervise, coach, and support contact center staff to ensure high-quality member service
  - Assist with workforce planning, scheduling, and task assignment to balance workloads across channels
  - Resolve escalated member issues and foster a service-driven culture
  - Monitor performance metrics and leverage AI-driven tools to enhance member satisfaction and streamline operations
  - Review calls and digital interactions for compliance, providing feedback and coaching for improvement
  
  What is Required (Qualifications):
  - Associate degree required; bachelor's degree preferred, or equivalent combination of education and relevant experience
  - 3+ years of experience in a financial institution, contact center, or credit union environment
  - Minimum of two (2) years of leadership experience in a contact center within a financial institution
  - Proficiency with contact center platforms, CRM tools, and digital banking systems
  - Strong decision-making and time management skills with the ability to manage multiple projects
  
  How to Stand Out (Preferred Qualifications):
  - Familiarity with Jack Henry software solutions
  - Results-driven, service-oriented, and self-motivated
  - Excellent communication, coaching, problem-solving, and organizational skills
  - Experience leveraging AI-driven tools and analytics to enhance operational efficiency
  
  #CreditUnion #CustomerService #RemoteWork #CareerGrowth #InnovativeSolutions
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

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