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Contact Center Business Intelligence Analyst
4 days agoWhat's your preference?
Job Description
- Req#: JR-02371024
Employer Industry: Retail Home Improvement
Why consider this job opportunity:
- Salary up to $99,900 annually
- Opportunity for career advancement and growth within the organization
- Fully remote position, allowing for a flexible work environment
- Collaborative team atmosphere with skilled professionals
- Chance to make a significant impact on customer experience and operational improvements
What to Expect (Job Responsibilities):
- Analyze trends or patterns affecting customer experience and interaction quality using Contact Center tools and databases
- Support business challenges by collecting, cleaning, and transforming data for statistical analysis
- Communicate analyses and insights to leaders, translating findings into clear themes for actionable decisions
- Collaborate with cross-functional teams to identify and address process and performance gaps impacting customer experiences
- Mentor Associate Analysts and provide recommendations for continuous improvement of survey programming and analysis
What is Required (Qualifications):
- Bachelor's degree in Analytics, Computer Science, or related field, or equivalent experience
- Minimum of 3 years of experience in data mining, data analysis, and data modeling using large data sets
- At least 1 year of experience in data analytics, visualization, and customer experience
- 1 year of experience working with Contact Center practices, systems, and tools
- Proficiency in Office applications (e.g., Excel, PowerPoint, Access) and experience writing SQL queries
How to Stand Out (Preferred Qualifications):
- 1 year of experience with feedback management and data analytics platforms
- 1 year of experience with advanced predictive modeling practices and tools
#Retail #HomeImprovement #CustomerExperience #DataAnalysis #RemoteWork
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