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Contact Center Solutions Engineer Nice InContact and Salesforce (REMOTE IN THE US or CANADA)
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Job Description
- Req#: 357163
Employer Industry: Technology Services
Why consider this job opportunity:
- Remote position available for candidates located in the US or Canada
- Opportunity for career advancement and growth within a global organization
- Competitive salary and benefits package
- Work in a collaborative and innovative environment with a focus on responsible innovation
- Chance to contribute to impactful projects in AI and digital infrastructure
What to Expect (Job Responsibilities):
- Design and develop robust API integrations between Nice InContact and enterprise systems, including ServiceNow and Salesforce
- Build and enhance Salesforce Service Cloud components for optimal integration with contact center platforms
- Create and maintain documentation for integration points, workflows, and technical specifications
- Troubleshoot complex integration issues and provide technical guidance to team members
- Collaborate with business stakeholders to translate requirements into technical solutions
What is Required (Qualifications):
- 5+ years of experience with API development and integration in enterprise environments
- Demonstrated experience integrating call center platforms, particularly Nice InContact, with CRM and ticketing systems
- Strong knowledge of Salesforce development, including Apex and Salesforce APIs
- Experience implementing and customizing Salesforce Service Cloud and SF Agent for contact centers
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
How to Stand Out (Preferred Qualifications):
- Salesforce certifications (Platform Developer, Service Cloud Consultant)
- Nice InContact certification or extensive platform experience
- Experience with CTI adapters and telephony integration in Salesforce
- Familiarity with CI/CD pipelines and DevOps practices
- Knowledge of authentication protocols (OAuth, SAML, JWT)
#TechnologyServices #RemoteWork #CareerOpportunity #APIIntegration #SalesforceDevelopment #InnovationAbout the company
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