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Contact Center Specialist (Call Center Remote-US)
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Job Description
- Req#: 3884687
Employer Industry: Education Technology
Why consider this job opportunity:
- Salary up to $65,000
- Opportunity to make a tangible impact in the education sector
- Strong company values and outstanding benefits
- Collaborative and supportive work environment
- Chance for professional growth and personal development
- Flexibility to work remotely
What to Expect (Job Responsibilities):
- Manage and monitor outbound and inbound call campaigns within the Zoom Contact Center
- Review recorded calls for compliance and quality, providing actionable insights for performance improvement
- Collaborate with Admissions Management to support advisor development and training
- Maintain performance dashboards and reports on call volume and conversion trends
- Support advisor scheduling and coverage to ensure adequate staffing in the contact center
What is Required (Qualifications):
- Bachelor's degree required
- Minimum of 3 years of experience managing call center operations, including call campaigns and quality assurance
- Proficiency with Zoom Contact Center or similar systems (e.g., Five9, Talkdesk)
- Strong interpersonal and communication skills for cross-department collaboration
- Analytical mindset with experience using reports and dashboards for performance improvement
How to Stand Out (Preferred Qualifications):
- Working knowledge of admissions business practices or sales processes
- Experience in training and developing staff within a contact center environment
- Familiarity with performance metrics in a fast-paced, metrics-driven setting
#EducationTechnology #CallCenterManagement #RemoteWork #CareerGrowth #TeamCollaboration
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